Mystery Shopping

Mystery Shopping (Mystery Shopper) is one of the most relevant areas of the research market. It is in demand primarily by companies operating in a highly competitive environment, for which the quality of service and increasing customer loyalty are vital.

Opinion Ocean is a member of the international professional association Mystery Shopping Providers Association (MSPA), which includes more than 400 leading companies around the world that use Mystery Shopping technology in their work. professional association of research companies specializing in the assessment and analysis of service quality.

The goal of our work is to help clients manage their own service at the points of contact with consumers as efficiently as possible. We give the opportunity to see and evaluate the work of service personnel directly through the eyes of a real consumer. Ultimately, we help make the service of our clients more attractive to their consumers, which contributes to the growth of the number of loyal customers, increase in sales, profits and business development in general.

The results of our work are necessary for the heads of retail chains, divisions, HR directors, heads of customer service departments and all employees, one way or another connected with the quality of service and the management of "client" personnel.




Tasks we solve:




Methods and services


Mystery Shopping

Mystery Calling

Mystery Viewer

Mystery Mailing